Returns and exchanges
You cannot apply for a return if you haven't received your order yet.
If you wish to cancel your order please DM us on Instagram or send us an email at support@rimeclo.com
How do I start a Refund/Exchange?
- You need to write to us by email, in the subject line you need to indicate your order number.
- Next, you need to send the return parcel to our warehouse address.
NOTE: the package must be shipped within 10 days of the return request approval, all return requests sent after 10 days will be automatically DECLINED.
Are there any charges for Refunds/Exchanges?
- Return and replacement are free only if the reason is our fault (defect, wrong size).
- If you wish to return your item, you would be responsible for the charges of the return shipping.
What items are returnable?
You can return your items within 14 days from the reception of your shipment.
- They must be in original condition, unwashed and unworn, all tags and labels must be attached.
- In the original packaging, all items returned in a damaged or different packaging will be considered unfit and will not be refunded
- The return must be shipped within 14 days from the reception of your order
- Once your return request has been approved, you have 10 days to ship out your return
- Promotional items are not returnable!
Where can I return my items?
Pick the closest address to you: - EUROPE, Poland | Rime Clo - Domaniewska 47/411 Warsaw
02-672 Poland
Contact: Rime Clo
Phone number: +48 789740350
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.